The Good Guys Townsville

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Reviews of The Good Guys Townsville

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  Michael Frey Added December 01, 2023

  ★ ★ ☆ ☆ ☆
  Bought an Airconditioner and paid installation, install was expected Wednesday 18/November, salesperson didn’t organise installation.
  Bloody hopeless.
  I had to effectively arrange the store to do the installation request as it hadn’t been done.
  Not happy with the poor service.
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  B Sa Added November 22, 2023

  ★ ☆ ☆ ☆ ☆
  Brought a fridge and arranged for premium delivery. Called up and was told soon. Called again and told the team forgot. I mentioned the fact that if i was not present at home i would be penalised. I was just told i would need to wait a whole day again for a possible delivery. I asked about a refund and the girl hanged up on me.
  
  $1400 down the sinkhole. Cant deliver. Wont refund.
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  Tony Luck Added November 17, 2023

  ★ ☆ ☆ ☆ ☆
  I ordered a new phone online. I paid for next day delivery as the option was available, this was a Thursday. I watched for order updates hoping my new phone would arrive as I paid extra to make it so. Nope, ok I live in a rural area so that's not uncommon.
  
  But my order still hasn't been picked or even actioned , so why did I get charged for the extra if the service can't be met.
  
  No contact details to customer service is easily found in their web site, how common nowadays, so based in my experience with what should have been a simple online transaction I wouldn't go near this mob. Please note this was an Online order.
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  Anja Hickey Added November 13, 2023

  ★ ☆ ☆ ☆ ☆
  Was happy to go in and spend up to $150, looking for a kettle and toaster. Went in and found them, looked at all of them then started looking for some assistance. After being in the store for about 15 minutes I gave up and ended buying from Joyce Mayne. Got greeted straight away and received the help I needed. Lift your game guys. I could have been looking for a big ticket item and you would have lost a big sale.
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  Nathan K Added November 07, 2023

  ★ ★ ★ ★ ★
  I was in the store today to buy a fridge and received outstanding service from Rowena. She was able to give me a great price on my fridge with same day delivery on a Sunday. Very professional and friendly service. I would strongly recommend this store and in particular Rowena.
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  Rhonda Graffin Added June 05, 2018

  ★ ★ ★ ★ ★
  Great service & beautiful cappuccino at the Nespresso stand. Thanks for the coffee Bish!
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  Phillip Shine Added August 29, 2017

  ★ ★ ★ ★ ★
  Very friendly staff who will go out of their way to get the buyer the best deal possible. A great selection of household goods that will cover every buyers needs, no matter your financial position in life. Open seven days a week. Always worth taking the time to check out first, before trying elsewhere. Worth recommending to anyone interested.

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About thegoodguys.com.au

The Good Guys - Online Electrical & Home Appliances
Shop online at The Good Guys for exclusive deals and unbeatable prices on a leading range of electronics and home appliances.
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