Cyrus Persian Carpets & Rugs Townsville

Reviews of Cyrus Persian Carpets & Rugs Townsville

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  Nabila Rose Added July 13, 2022

  ★ ★ ★ ★ ★
  We are really happy with our rug selections. Nicole was excellent and very knowledgeable which helped us make our decision. Thank you!
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  SETH COLLINSON Added July 12, 2022

  ★ ★ ★ ★ ★
  A bright young man by the name of Zavier helped me and my old bones moving rugs to my car. He insisted he will do the tough work and carry the Indian rugs to the rear of my vehicle. He politely offered I should wait in my car in the cool. This just exceeded my expectations for Cyrus Rugs and made my day, definitely my go-to store!
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  Melissa Vinson Added July 08, 2022

  ★ ☆ ☆ ☆ ☆
  No stars if it would let me - I bought two rugs the same, collected one and it proceeded to leave copious amounts of dirt and fibre everywhere, therefore not fit for purpose. Returned it under 24 hours, as per consumer law and provided my complaint and requested the refund for both the returned and non collected rug. This was also after looking for second option. Nicole proceeded to not communicate but via an inexperienced girl and then while she was talking on a telephone. Refused to refund and instead gave a business card stating to contact head office being Cyrus the company director so my payment could be refunded, stating she was not paid enough to conduct refunds, and could not do that type of transaction in the store!. Called the number on the card no response. So provided the complaint and photos to the ACCC. Nicole stated when the rug was returned they had a no refunds policy, though on reading is only for - when someone just changes their mind, which was not in this case - Nicole stated to her employer this was the nature of the rug, though a dirt and excessive fibre loss warning was not provided during the sale of the rug. If it was, I certainly would not have bought it. I was pretty disappointed the rug was so unsanitary and I had to return it. A pretty poor service once they have your money and without even having the products - money is still owed for the poor product. Be warned do not purchase from this store. The response provided after this post by the business is not consistent with my experience, events or the witnesses present reinforcing the advice provided - do not do business with this company. Note: Nicole did not "discussed this with you before you decided to buy the rugs, " and I did not " tell her you owned jute rugs before".
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  Brooke MacLean Added June 29, 2022

  ★ ★ ★ ★ ★
  I had the most amazing experience with Haylie! She made it so easy and helped me pick out a gorgeous rug. I was extremely happy with my purchase and experience.
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  Debra O'Neill Added June 25, 2022

  ★ ★ ★ ★ ★
  Can’t thank both Nicole (AKA the rug whisperer) and Tammie for their help today. I bought a rug Saturday on impulse, got it home and found that it doesn’t match anything...not sure what I was thinking..
  
  Today the ladies went above and beyond to trouble shoot with me....it’s still a work in progress, but we’re getting there....
  Thanks again for your time, ideas and making this journey pleasurable.
  Deb

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About cyruspersiancarpets.com.au

Cyrus Persian Rugs and Carpets - Modern & Hand Made Rugs, Australia's Largest Online Persian Rug Store!
Cyrus Persian Rugs and Carpets - Modern & Hand Made Rugs : - Hand Knotted Rugs Kids Rugs Clearance Rugs Economy Rugs Flatweave Rugs Traditional Rugs Contemporary Rugs Wool Rugs Modern Rugs Shaggy Rugs Silk Rugs Tribal Rugs rugs, floor, area, persian, imported, fashion, bedroom, lounge, hallway, runners, hand made, sisal, hand knotted, modern, childrens, plain, kids, jute, oriental, wool rug, free delivery, mats, clearance, discount, silk
Hand Knotted Rugs Kids Rugs Clearance Rugs Economy Rugs Flatweave Rugs Traditional Rugs Contemporary Rugs Wool Rugs Modern Rugs Shaggy Rugs Silk Rugs Tribal Rugs rugs, floor, area, persian, imported, fashion, bedroom, lounge, hallway, runners, hand made, sisal, hand knotted, modern, childrens, plain, kids, jute, oriental, wool rug, free delivery, mats, clearance, discount, silk